Right of withdrawal and customer service
right of withdrawal
You have the right to revoke this contract within fourteen days without giving reasons.
The revocation period is fourteen days from the day,
In the case of a contract of sale: where you or a third party designated by you, other than the carrier, have taken or have taken possession of the last goods.
In the case of a contract covering several goods ordered by the consumer under a single order and delivered separately: to which you or a third party other than the carrier designated by you have taken possession of the last goods.
In the case of a contract for the supply of goods in several instalments or pieces: in which you or a third party other than the carrier designated by you took possession of the last instalment or piece.
In the case of a contract for the regular delivery of goods over a fixed period: when you or a third party other than the carrier designated by you took possession of the first goods. To exercise your right of cancellation, you must inform us (Lichtenstern-Verlag e.K., Manfred Voltmer, Metzer Str. 65 66117 Saarbrücken email@example.com) by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to cancel this contract. You can use the attached sample revocation form for this purpose, which is not, however, prescribed. To comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the expiry of the revocation period. Consequences of the revocation
If you revoke this Agreement, we shall reimburse you immediately and no later than fourteen days from the date on which we received notice of your revocation of this Agreement for all payments we have received from you, including delivery charges (with the exception of additional charges arising from your choice of a method of delivery other than the low-cost standard delivery offered by us). We will use the same means of payment used by you in the original transaction for such refund, unless expressly agreed otherwise with you and in no event will you be charged for such refund. We may refuse to refund until we have received the Goods back or until you have provided evidence that you have returned the Goods, whichever is earlier.
You must return or hand over the goods to Lichtenstern-Verlag e.K., Manfred Voltmer, Metzer Str. 65 66117 Saarbrücken firstname.lastname@example.org immediately and in any case within fourteen days of the day on which you notify us of the revocation of this contract at the latest. The deadline is met if you dispatch the goods before expiry of the deadline of fourteen days.
You shall bear the direct costs of returning the goods.
You only have to pay for a possible loss in value of the goods if this loss in value is due to handling them that is not necessary for checking the condition, properties and function of the goods.
End of the revocation instruction
You can reach our customer service at the following times:
Lichtenstern-Verlag e.K., Mrs. Silke Alagöz, Metzer Str. 65 66117 Saarbrücken, email@example.com Opening hours: Monday to Friday from 14-17h.
Sample withdrawal form : Muster-Widerrufsformular