Terms and Conditions
AGB created via the generator of the Deutsche Anwaltshotline AG
and translated with the help of “Deepl Translator”
On the basis of these General Terms and Conditions of Business (AGB), the customer and the supplier shall be bound by each other.
Lichtenstern publishing house e.K.
Represented by Manfred Voltmer
Address: Metzer Str. 65 66117 Saarbrücken
E-mail address: firstname.lastname@example.org
Commercial register: Handelreg. A, Amtsger. Saarbrücken
Commercial register number: HRA 11169
Sales tax identification number: DE238890480
hereinafter referred to as the provider, the contract is concluded.
Subject matter of the contract
This contract regulates the sale of new and used goods and services in the areas of media, books, CDs, astronomy, border sciences, music, fantasy, non-fiction biography via the online shop of the provider. Because of the details of the respective offer is referred to the product description of the offer page.
Conclusion of contract
The contract is concluded exclusively in electronic business transactions via the shop system. The presented offers represent a non-binding invitation to submit an offer by the customer order, which the provider can then accept. The ordering process for the conclusion of the contract comprises the following steps in the shop system:
Selection of the offer in the desired specification (size, colour, quantity)
Adding the offer to the shopping cart
Press the button ‘Continue to checkout’.
Enter the billing and delivery address and optionally create a customer account.
Selection of the payment method
Verification and processing of the order and all entries
Press the button ‘order for a fee’.
Confirmation mail that order has been received The contract is concluded with the sending of the order confirmation.
Duration of contract
The contract is concluded for an indefinite period.
Retention of title
The delivered goods remain the property of the supplier until full payment has been received.
The provider reserves the right to provide a service of equal quality and price. The service shown in the shop is exemplary and not the individual, contractual service. The provider reserves the right not to provide the promised service if it is not available.
Prices, forwarding expenses, return costs
All prices are final prices and include the legal sales tax.
All our products (with the exception of digital products) are delivered at a flat rate. From a minimum order value
of 45EUR a delivery free of shipping costs takes place.
Digital products (e.g. digital image data, software) are offered for download or sent by e-mail after receipt of payment. Of course, no shipping costs will be charged for this type of product.
If there is a right of withdrawal and this is used, the customer bears the cost of return.
Terms of payment
The customer only has the following options for payment: prepayment, payment service provider (PayPal). Other payment methods are not offered and will be rejected.
The invoice amount must be transferred in advance to the account specified in the invoice, which contains all the details for the transfer and is sent by e-mail, after receipt of the invoice. If a trustee service/payment service provider is used, this enables the provider and the customer to process the payment among themselves. The trustee service/payment service provider forwards the customer’s payment to the provider. Further information is available on the website of the respective trust service/payment service provider. The customer is obliged to pay or transfer the stated amount to the account stated on the invoice within 2 days of receipt of the invoice. Payment is due without deduction from the invoice date. After expiry of the payment period, which is thus determined by the calendar, the customer shall be in default even without a reminder. A right of retention of the customer, which is not based on the same contractual relationship, is excluded. Offsetting against claims of the customer is excluded, unless these are undisputed or legally established.
terms of delivery
The goods will be shipped immediately after confirmed receipt of payment. The dispatch takes place on average at the latest after 2 days. The entrepreneur commits himself to the delivery on the 3 day after order entrance. The standard delivery time is 1 day, unless otherwise stated in the item description. The offerer sends the order from own camp, as soon as the entire order is there in stock. The customer will be informed about delays immediately. If the supplier is not responsible for a permanent delivery obstacle, in particular force majeure or non-supply by own suppliers, although a corresponding covering transaction was made in time, the supplier has the right to withdraw from a contract with the customer. The customer will be informed immediately and any services received, in particular payments, will be refunded.
Consumers are entitled to a statutory liability for defects for the services offered in accordance with the relevant provisions of the German Civil Code (BGB). If this is deviated from, the warranty shall be governed by the relevant provisions in the General Terms and Conditions (AGB). If the customer is an entrepreneur, the warranty period for new goods is limited to one year. The supplier is granted the right to choose between repair or replacement if the goods are new and the customer is an entrepreneur. If the customer is an entrepreneur, the warranty for used goods is excluded. If the customer is a consumer, the warranty period for used goods is limited to one year. This does not apply to compensation claims of the customer because of injury to life, body, health or essential contractual obligations, which must necessarily be fulfilled to achieve the contractual goal. This also does not apply to claims for damages after grossly negligent or intentional breach of duty by the provider or his legal representative or vicarious agent. In all other respects, the statutory provisions shall apply.
Drafting of contracts
If the customer is an entrepreneur, the risk of accidental loss and/or accidental deterioration of the goods shall pass to the customer upon delivery or, in the case of shipment, upon delivery of the goods to the selected service provider for this purpose. The customer has no possibility to directly access the stored contract text. The customer can correct errors in the input during the order process. He can proceed as follows: By contact by telephone or email to email@example.com. The customer is informed about the change by mail, so that he has a confirmation about the change process…
Right of withdrawal and customer service
right of withdrawal
You have the right to revoke this contract within fourteen days without giving reasons.
The revocation period is fourteen days from the day,
In the case of a contract of sale: where you or a third party designated by you, other than the carrier, have taken or have taken possession of the last goods.
In the case of a contract covering several goods ordered by the consumer under a single order and delivered separately: to which you or a third party other than the carrier designated by you have taken possession of the last goods.
In the case of a contract for the supply of goods in several instalments or pieces: in which you or a third party other than the carrier designated by you took possession of the last instalment or piece.
In the case of a contract for the regular delivery of goods over a fixed period: when you or a third party other than the carrier designated by you took possession of the first goods. If several alternatives meet, the last time is decisive.
In order to exercise your right of withdrawal, you must inform us (Lichtenstern-Verlag e.K., Manfred Voltmer, Metzer Str. 65 66117 Saarbrücken firstname.lastname@example.org) of your decision to withdraw from this contract by means of a clear declaration (e.g. a letter sent by post, fax or e-mail). You can use the attached sample revocation form, which is not mandatory.
In order to comply with the revocation period, it is sufficient for you to send the notification of the exercise of the right of revocation before the expiry of the revocation period.
Consequences of revocation
If you revoke this Agreement, we shall reimburse you immediately and no later than fourteen days from the date on which we received notice of your revocation of this Agreement for all payments we have received from you, including delivery charges (with the exception of additional charges arising from your choice of a method of delivery other than the low-cost standard delivery offered by us). We will use the same means of payment used by you in the original transaction for such refund, unless expressly agreed otherwise with you and in no event will you be charged for such refund. We may refuse to refund until we have received the Goods back or until you have provided evidence that you have returned the Goods, whichever is earlier.
You must return or hand over the goods to Lichtenstern-Verlag e.K., Manfred Voltmer, Metzer Str. 65 66117 Saarbrücken email@example.com immediately and in any case within fourteen days of the day on which you notify us of the revocation of this contract at the latest. The deadline is met if you dispatch the goods before expiry of the deadline of fourteen days.
You shall bear the direct costs of returning the goods.
You only have to pay for a possible loss in value of the goods if this loss in value is due to handling them that is not necessary for checking the condition, properties and function of the goods.
End of the revocation instruction
Sample withdrawal form (as PDF) : Sample withdrawal form:
You can reach our customer service at the following times:
Lichtenstern-Verlag e.K., Mrs. Silke Alagöz, Metzer Str. 65 66117 Saarbrücken, firstname.lastname@example.org Opening hours: Monday to Friday from 14-17h.
Claims for damages by the customer are excluded, unless otherwise specified for the following reasons. This also applies to the representative and vicarious agents of the supplier if the customer raises claims for damages against these claims. Excluded are claims for damages of the customer due to injury to life, body, health or essential contractual obligations, which must necessarily be fulfilled in order to achieve the contractual goal. Likewise, this does not apply to claims for damages following grossly negligent or intentional breach of duty on the part of the provider or its legal representative or vicarious agent.
Prohibition of assignment and pledging
Claims or rights of the Customer against the Provider may not be assigned or pledged without the Provider’s consent, unless the Customer has proven a justified interest in the assignment or pledge.
Language, place of jurisdiction and applicable law
The contract shall be drawn up in German. The further execution of the contractual relationship shall take place in German. The law of the Federal Republic of Germany applies exclusively. This only applies to consumers insofar as no legal provisions of the state in which the customer has his residence or habitual abode are restricted. The place of jurisdiction for disputes with customers who are not consumers, legal entities under public law or special funds under public law is the registered office of the provider.
data protection and privacy
In connection with the initiation, conclusion, processing and reversal of a purchase contract on the basis of these GTC, data is collected, stored and processed by the provider. This happens within the scope of the legal regulations. The provider does not pass on any personal data of the customer to third parties, unless he is legally obliged to do so or the customer has expressly consented beforehand. If a third party is used for services in connection with the handling of processing, the provisions of the Federal Data Protection Act will be complied with. The data communicated by the customer in the course of the order are processed exclusively for the establishment of contact within the framework of the contract winding up and only for the purpose, for which the customer made the data available. The data will only be forwarded to the shipping company, which takes over the delivery of the goods in accordance with the order, if necessary. The payment data will be passed on to the bank commissioned with the payment. Insofar as storage periods of a commercial or tax nature apply to the provider, the storage of some data may take up to ten years. During the visit in the Internet Shop of the offerer anonymized data, which do not permit conclusions on personal data and also do not intend, in particular IP address, date, time, browser type, operating system and visited sides, are logged. At the customer’s request, personal data will be deleted, corrected or blocked in accordance with the statutory provisions. A free information about all personal data of the customer is possible. For questions and requests for deletion, correction or blocking of personal data as well as collection, processing and use, the customer can contact the following address: Lichtenstern-Verlag e.K., Manfred Voltmer, Metzer Str. 65 66117 Saarbrücken 0172-6546719 email@example.com.
The invalidity of a provision of these GTC shall not affect the validity of the other provisions.
Alternative Dispute Resolution in accordance with Art. 14 (1) ODR-VO and § 36 VSBG:
Die Europäische Kommission stellt eine Plattform zur Online-Streitbeilegung (OS) bereit, die du unter https://ec.europa.eu/consumers/odr findest. Wir sind bereit, an einem außergerichtlichen Schlichtungsverfahren teilzunehmen.